Your satisfaction is my priority. If you're not completely happy with your purchase, I’m here to make it right.
Returns:
I gladly accept returns within 45 days of purchase. To be eligible for a refund, the item must be unused and in its original condition and packaging.
Damaged or Defective Items:
If your candle arrives damaged or defective, please reach out within 7 days of delivery. I’ll be happy to offer a replacement or full refund, depending on the situation. A photo of the damaged product may be requested to help with quality control and processing.
How to Start a Return:
Contact us at [your email] with your order number, reason for return, and any photos if applicable. I’ll respond with return instructions to ensure the process is smooth.
Refunds:
Once your return is received and inspected, I’ll issue a refund to your original form of payment. Please note that return shipping is the responsibility of the customer unless the item was damaged or incorrect. Shipping charges are non-refundable.
Questions or Concerns?
Don’t hesitate to reach out. I’m here to ensure your experience is one of joy, ease, and satisfaction—every step of the way.
